Shipment and shipping
After you’ve placed your order it takes roughly about 2-4 days to prepare your order. Once we’ve shipped your order, you will receive an email. After this email is sent your package should arrive within:
UK: 2-4 business days with Standard Royal Mail delivery and with tracked shipping the same timeframe!
International : 3-8 business days
We ship with Royal Mail.
If you need to amend your address or any details please email [email protected] or contact us on our social media platforms. However if the order has already been shipped before we receive the email we are not responsible.
After your order is shipped there is no way to track it unless you chose the tracked shipping option (currently only available in the UK and USA) then you should’ve received a tracking number to be able to track your order in the shipment email! But if you didn’t choose the tracked shipping option we can provide proof of postage if you messages on Instagram or email us your order number.
REFUNDS/RETURNS AND DAMAGES
If you haven’t received your order within the timeframe we’ve given you, wait a couple days to messages us or email. Because of Covid-19 there are slight delays with shipments! And if we can’t provide you with proof of shipping then we will send you another package, if you order hasn’t arrived within the time frame.
We do not accept returns and we do not give refunds but we can however send a new package given the circumstance, if your product is damaged we will send a replacement, email us if your product is damaged! At [email protected].
We are not responsible for any lost or stolen goods. Once your order has been shipped it is no longer our responsibility. If your package is lost or stolen please contact Royal Mail! We can provide you with proof of postage and everything you need to be able to contact them!
If you have any queries visit our ‘contact’ page where you can email us and we will answer within 48 hours. Or via email.
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